Privacy Policy
Wrest Point is committed to protecting the privacy of all individuals who interact with our website and services. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
Information We Collect
We may collect personal information from you when you interact with our website, make reservations, attend events, or communicate with our team. The types of personal information we may collect include:
- Your name, date of birth, and gender
- Contact details such as email address, phone number, and postal address
- Payment and billing information
- Accommodation and dining reservation details
- Information you provide when subscribing to our newsletters or promotional communications
- Feedback, reviews, and correspondence you submit to us
- Technical data such as your IP address, browser type, and browsing activity on our website
How We Use Your Information
We collect and use your personal information for the following purposes:
- To process and manage your reservations and bookings
- To provide you with the services and experiences you have requested
- To communicate with you regarding your enquiries or requests
- To send you marketing and promotional materials where you have provided consent
- To improve our website, services, and overall guest experience
- To comply with legal and regulatory obligations
- To maintain the safety and security of our premises and visitors
Disclosure of Your Information
We may share your personal information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you. These third parties are obligated to keep your information confidential and secure. We may also disclose your information where required or authorised by law.
We do not sell your personal information to any third parties.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand how visitors use our site. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or destruction. We employ a range of physical, electronic, and administrative safeguards to ensure the security of the information we hold. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to access, update, or correct your personal information held by us. You may also request the deletion of your personal information, subject to any legal obligations we may have to retain certain data. If you wish to opt out of receiving marketing communications, you can do so by following the unsubscribe instructions included in our emails or by contacting us directly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be published on this page, and we encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our team at Wrest Point. We are happy to assist you and address any privacy-related matters promptly.
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